Payroll can be stressful sometimes, and never more so than during the current global pandemic.

Payroll teams everywhere are under greater pressure than ever as they adapt to remote working conditions and initiatives such as JobKeeper. But no other business function has a greater responsibility to accuracy and compliance. Nor is any business function more able to affect employee engagement and wellbeing.

So how can organisations ensure their payroll teams are resilient, engaged and thriving during these unprecedented times? Join Nick Southcombe, CEO of Frontier Software, Lynn Bailey, Human Resources Generalist at Grounded Solutions, Michelle Carter, Service Delivery Manager Organisational Development at Benestar Group and Adam James, Payroll Manager at Only About Children, as they discuss:

  • How COVID-19 has placed even greater pressure on payroll teams
  • The impact of payroll errors on employee engagement
  • What you can do to ensure a supported and resilient payroll group
  • The signs and symptoms of declining mental wellbeing
  • The tools and resources available to employees struggling with mental health


Speaker Bios

Nick Southcombe is Chief Executive Officer at Frontier Software; a role he has held since 2007. Leveraging nearly four decades of experience, Nick has overseen the development of the Frontier Software brand to the enviable market position it occupies today.

Nick is committed to building an exceptional client-focussed enterprise. He drives a corporate culture where business improvement, innovation, quality and employee engagement are deeply connected with customer satisfaction.

Lynn Bailey is an adaptable and highly successful Human Resources generalist with a proven track record in a variety of industries including Banking, Retail, Hospitality, Logistics, IT, Health, the Arts, Not-for-Profit and a variety of SME's.

Through her company, Grounded Solutions, Lynn delivers HR solutions to assist clients develop practical, people management systems and processes to enhance business performance and talent retention.

Grounded Solutions also offers HR project management expertise with a record of delivering key HR and OD projects on time and within budget.

Michelle Carter has 20 years’ experience in business management and human resources specialising in employee wellbeing, learning and organisational development across various industries including insurance, financial services, consulting, contact centres and retail.

Michelle commenced employment with Benestar in 2018 in Sydney, and is responsible for the organisational development team (formerly known as performance services).

Adam James is a payroll manager with over 30 years of end-to-end payroll experience. Adam has worked across various industries managing payrolls of up to 10,000 employees working under more than 70 industrial instruments. Adam has considerable experience and ability in change management and business process improvement. Joining Only About Children when the COVID-19 pandemic was beginning to take hold, Adam has direct experience in supporting a payroll team through challenging times.